Sunday, April 29, 2007

from the Guardian in March:

Adam says that the pressure leads management sometimes to behave almost inhumanely. He tells a story by way of illustration: "One day I got a call from a store manager in Manchester, saying that four men armed with shotguns had just come in and robbed the store. He said that he thought they had got away with �2,000, and wanted to know what form he needed to fill in to explain when cashing up why the tills were going to be two grand down that night.

"It was only when I asked about the girl who had been on the checkout they robbed that it became clear that she was still sitting there, expected to carry on working. Not only that, but he hadn't called the police either. He had called me first, wanting to know what the armed robbery meant for his admin duties. This is what being a manager at Lidl does to you: it makes you so hard that when you're involved in an armed robbery, instead of being terrified, you just feel like saying to the robbers, 'You have no idea how much harder you have made my day; how much extra paperwork I am going to have to do now.'"

Wow. Well worth reading, is the article on LIDI, their secrecy and their staff relations

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